Panama Director of Operations

About the Role As the A-LIGN Director of Operations, you will provide guidance and strategic direction on the plans for operating our international office in Panama. The Director of Operations will provide oversight and ensure the effective communication and partnership between the US-based and Panama-based teams. You will also provide strategic direction and oversight for the management of the business operation in the Panama office. This includes providing guidance on (1) defining and optimizing an effective workflow process for the communication and coordination between the US-based and Panama-based teams and (2) building out and enacting the supporting policies and procedures regarding how work will be completed in the Panama office. Reports to Executive VP of Cybersecurity and Compliance Services Pay Classification Full-Time Responsibilities Serve as the senior leader for the Panama Office driving alignment with local operations and strategic initiatives Identify key areas of opportunity and propose solutions Coordinate Service Delivery Practice needs with operations Support local Associate Managers and cross-functional teams (Operations, Service Delivery and Sales) Partner with Practice Leads and other stakeholders to support resourcing, deadlines, and client satisfaction Attend career fairs, conferences, networking events and speaking engagements Participate on boards and groups representing A-LIGN Panama and cultivating brand awareness Promote culture building and employee engagement by supporting people-focused initiatives Coordinate and oversee administrative duties in the office and ensure that the office operates efficiently and smoothly Provide oversight and ensure the effective communication and partnership between the US-based and Panama-based Service Delivery teams Provide guidance on the hiring of the Panama resources Ensure that results are measured against standards, while making necessary changes along the way Partner with HR to maintain office policies as necessary Manage office budget, contracts and price negotiations with office vendors, service providers Ensure top performance of office staff by providing them adequate coaching and guidance Assign and monitor clerical and administrative responsibilities and tasks among office staff Minimum Qualifications EDUCATION Bachelor’s degree EXPERIENCE IT Security and Compliance management background preferred 8-10 years of experience coordinating and working with an international organization within Panama Degree in business administration or a related field required Thorough understanding of project management and tools to assist with project management Experience with monitoring and reporting on key metrics and status updates for larger-scale projects SKILLS Ability to meet deadline…